Executive - IT Business Applications

Cloud Application Support & Operations

• Monitor, triage, and resolve incidents related to business applications hosted on AWS, Azure, and GCP environments within defined SLAs.
• Perform root cause analysis (RCA) on recurring incidents and implement permanent fixes or workarounds.
• Manage application deployments, patching, and configuration changes across cloud environments following change management processes.
• Support business-critical applications such as ERP, CRM, HRMS, BI platforms, and collaboration tools hosted on cloud infrastructure.
• Perform scheduled health checks, availability audits, and performance reviews for cloud-hosted applications.

AWS Responsibilities

• Manage and support applications deployed on EC2, ECS, EKS, Lambda, RDS, S3, CloudFront, and related AWS services.
• Monitor workloads using CloudWatch, set alarms, and respond to auto-scaling events.
• Assist with IAM role reviews, security group audits, and VPC configurations for application access control.
• Troubleshoot application connectivity issues involving Route 53, ALB/NLB, and API Gateway.

Azure Responsibilities

• Support applications hosted on Azure App Services, Azure VMs, AKS, Azure SQL, and Blob Storage.
• Utilize Azure Monitor, Log Analytics, and Application Insights for proactive monitoring and alerting.
• Manage Azure Active Directory (Entra ID) integrations for SSO and identity governance for business apps.
• Handle Azure DevOps pipelines for application releases and CI/CD-related support activities.

GCP Responsibilities

• Support applications running on GCE, GKE, Cloud Run, Cloud SQL, and BigQuery integrations.
• Monitor GCP workloads using Cloud Monitoring, Cloud Logging, and Error Reporting dashboards.
• Manage IAM bindings, service account configurations, and firewall rules for application security.
• Assist data teams with BigQuery queries and pipeline support for BI and analytics applications.

Stakeholder & Vendor Management

• Coordinate with business stakeholders to understand application requirements, gather incident feedback, and communicate resolution timelines.
• Liaise with cloud vendors (AWS, Microsoft, Google) for support escalations, licence queries, and technical guidance.
• Maintain accurate documentation of application architecture, runbooks, SOPs, and known error databases (KEDB).

Continuous Improvement & Governance

• Identify opportunities to improve application reliability, reduce manual toil, and automate repetitive support tasks using scripting (Python, Bash, PowerShell).
• Participate in change advisory board (CAB) meetings and ensure change records are complete and compliant.
• Contribute to cost optimization reviews by identifying underutilized cloud resources linked to business applications.
• Support compliance and audit requirements including SOC 2, ISO 27001, and GDPR-related application controls.