Customer Success Executive New

As a Customer Success Executive, you will be ensuring the success and satisfaction of organization's customers. This involves developing and maintaining strong relationships with clients, understanding their needs and goals, and working with them to help achieve their objectives through the use of the company's products and services. Own and manage customer relationships from the point of sale through successful implementation. Develop measurements to help understand the impact of successful implementation. Taking care of smooth Onboarding, Training and Implementation process Create initiatives that help to drive successful product implementation. Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations. Complete video and phone calls to ensure that customers are supported during the onboarding process. Respond to customer emails, chats, and calls regarding implementation. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

2 to 4 years' experience working into Customer/Client facing roleStrong collaboration, time-management, influencing and prioritization skills are critical to the success of this role