Team Lead - Customer Support

Customer service leads are in charge of overseeing the day-to-day operations of their company's customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided.Roles and Responsibilities: Coordinating with other departments to ensure that customer service issues are resolved quickly and efficientlyCreating reports on customer feedback or satisfaction to help improve the customer service experience over timeWork with the goal of improving retention ratesDeveloping and implementing process improvements to increase efficiency in customer service operationsHelping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customersInteracting with customers directly to answer questions about products or servicesOrganizing and conducting training sessions for new employees on company policies and procedures for dealing with customersMeasuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly

5+ years of experience in Customer Support/Technical Support. Excellent communication skills Prompt, Responsive, Responsible and Friendly approach to customer situations. They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all timesTeam Handling experience is required