Customer Success Manager

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world's top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve today's most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. We are one of ServiceNow's largest and fastest growing Elite services partners in the APAC region.

As we continue to grow our Customer Success team in Singapore, we have an opportunity for a Customer Success Manager to join the organization.

The Customer Success Manager plays a critical part in RGP's professional services, by managing the relationships we have with our customers to ensure we continue to deliver successful outcomes and retain them as a customer. The role of the Customer Success Manager includes customer support, managing delivery in some cases and to drive growth in their accounts.

You are responsible for managing and improving the customer lifecycle, identifying engagement strategies, unlocking new sales opportunities and preventing churn.

You will have a passion for customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, solving problems and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals, be the primary contact for services, handling issues and escalating as appropriate. You will frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations. You will have excellent verbal and written communication skills and demonstrated abilities. Customer satisfaction is key to RGP's success, there will be times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire For Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you an opportunity. RGP is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

• Passion for customer satisfaction and helping businesses be successful through the use of ServiceNow
• Be self-motivated, building trust, solving problems and delivering exceptional customer outcomes
• Know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals
• Be the primary contact for services, handling issues and escalating as appropriate
• Frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations
• Excellent verbal and written communication skills and demonstrated abilities