ServiceNow Principal Functional Consultant

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Principal Functional Consultant.

The Principal Functional Consultant will be responsible for the management and leadership of a team of Functional Consultants and the development of Services business analysis capability through professional development activities. Functional Consulting is a key function in the successful delivery of an ServiceNow solution that meets business requirements. The Head of Functional Consulting will be responsible for working with the Programme Management Office (PMO) and other ServiceNow Services technical delivery teams to assess new project requests and ensure that the appropriate solution is identified.

As well as providing this leadership, they will contribute to the development of our strategy, the strengthening and optimising of our governance and the development of a Consulting Processes. They will need to possess excellent leadership qualities, to operate a matrix management regime that allows staff to be deployed effectively to projects and programmes and to work closely with colleagues, key stakeholders, and external suppliers.

The role of the Principal Functional Consultant (FC) is to advise Veracity ServiceNow prospects and customers on best practices to realize their business objectives by leveraging the capabilities of the ServiceNow Platform.

Working with customers in a consultative environment to successfully shape the customer implementation, the BPC serves as an expert in the various processes and best practices programmatically and within the ServiceNow platform. Familiarity with overall enterprise and operational risk management; and use of software capabilities to manage the program.

We Hire for Culture First: Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• The BPC works closely with customers to demonstrate and review OOB processes and analyse the need for customizations to support the customer to-be state.
• The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.
• The BPC leads other Consultants within the context of delivering multiple, concurrently running billable engagements.
• Lead engagements as the Subject Matter Expert (SME) on relevant best practices
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
• Contributes to development of customer value objectives and plans to realize value.
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
• Drive the customer process roadmap discussions and decisions.
• Become trusted advisor status with the customer throughout the engagement.
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
• Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations.
• Providing support, training, and mentoring to other members of the services team
• Provide support to various teams across the organization including sales, marketing, documentation, and partner enablement / support.
• Understanding of ServiceNow Implementation Methodology, sales support process and tools including RFPs, pipeline tracking, and scoping.
• Works effectively within a team environment.
• Ability to problem solve, prioritize own schedule, and deliver within potentially high-pressure business environments.
• Maintains relevant knowledge relating to certifications and current best practices.
• Timely & accurate compliance with services processes i.e., schedule management, reports, expenses, and timecards for billing.
• Deliver high customer sat metrics for assigned acco

• The BPC works closely with customers to demonstrate and review OOB processes and analyse the need for customizations to support the customer to-be state.
• The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.
• The BPC leads other Consultants within the context of delivering multiple, concurrently running billable engagements.
• Lead engagements as the Subject Matter Expert (SME) on relevant best practices
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
• Contributes to development of customer value objectives and plans to realize value.
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
• Drive the customer process roadmap discussions and decisions.
• Become trusted advisor status with the customer throughout the engagement.
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
• Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations.
• Providing support, training, and mentoring to other members of the services team
• Provide support to various teams across the organization including sales, marketing, documentation, and partner enablement / support.
• Understanding of ServiceNow Implementation Methodology, sales support process and tools including RFPs, pipeline tracking, and scoping.
• Works effectively within a team environment.
• Ability to problem solve, prioritize own schedule, and deliver within potentially high-pressure business environments.
• Maintains relevant knowledge relating to certifications and current best practices.
• Timely & accurate compliance with services processes i.e., schedule management, reports, expenses, and timecards for billing.
• Deliver high customer sat metrics for assigned acco