Senior Executive – Customer Success (BGV Services)

Job Title: Senior Executive – Customer Success (BGV Services)

**Experience:**3–5 Years
Location: Chennai, India

About Us

Verifitech India Info Pvt Ltd is a leading Background Verification (BGV) and HR Services provider, enabling organizations to make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manage client relationships and ensure seamless service delivery.

Key Responsibilities:

•   Client Relationship Management: Act as the primary point of contact for clients, addressing queries and ensuring satisfaction.

•  **Onboarding & Implementation:**Support new clients onboarding, explaining processes, timelines, and requirements clearly.

•     Service Delivery Oversight: Monitor end-to-end BGV processes to ensure accuracy, quality, and timely delivery.

•     Issue Resolution: Handle client escalations promptly, working with internal teams for effective resolution.

•     Performance Reporting: Share periodic updates, reports, and insights with clients to maintain transparency.

•  Cross-sell & Upsell Support: Collaborate with business development teams to identify opportunities for service expansion.

•     Relationship Building: Conduct regular review meetings with clients to build long-term partnerships.

Requirements

Skills & Qualifications:

•     3–5 years of experience in Customer Success / Client Servicing roles within BGV or HR services.

•     Strong communication, relationship management, and problem-solving skills.

•     Proficiency in MS Office and basic CRM tools.

•     Ability to manage multiple clients and deadlines efficiently.

•     Customer-oriented mindset with a focus on service excellence.

Benefits

What We Offer:

•     Competitive salary with performance incentives.

•     Opportunities for professional growth and career advancement.

•     Exposure to top corporate clients and HR industry practices.