Crew Management Partner

Crew Management & Service Delivery

• Ensures all duties and responsibilities are carried out in accordance with VMS, national and international statutory requirements.
• Works closely with the Fleet Cell and Marine HR to ensure service delivery as per customer contracts.
• Functions as the escalation point for all crew-related matters, collaborating with Fleet Managers and Crewing Operations to resolve issues.
• Ensures that Crew Management delivers on KPIs agreed upon between client, Fleet Cells, and Crew Management, including budget ownership for crew operations.
• Ensures the diligent usage of ShipSure as the system of record for all crewing activities and drives it with other teams for their crew and vessels.

Crew Planning & Workforce Management

• Responsible for crew engagement and crew welfare.
• Maintains an effective crew rotation plan for assigned vessels, ensuring consistency with global planning principles and as guided by Global Pool Managers.
• Identifies candidates for vacancies using fleet crew pools and recruitment when needed. Escalates critical vacancies to RCMP and Global Pool Manager when necessary.
• Works proactively and as guided by the Global Pool Manager to maintain and balance crew pool strength, including managing crew surpluses and reallocations.
• Supports fleet takeovers by identifying suitable seafarers for vessel transition.
• Works closely with the Global Pool Manager and supports building career progression plans for seafarers and ensures performance monitoring through appraisals.
• Identifies and addresses crew retention risks by working with key stakeholders

Budget Management & Operational Efficiency

• Owns and manages the Vessel budget, including annual renewals, negotiation with customers and reporting.
• Owns and manage budget preparation by providing insights on wages, benefits, and crewing costs in collaboration with the P&L team.
• Schedules and reports on service performance and budget reviews, recommending actions to support continuous improvement.

Compliance, Industrial Relations & HSSEQ Support

• Ensures compliance with maritime regulations, flag state requirements, and industrial relations for assigned fleets.
• Manages urgent crew changes and vacancies through the effective utilization of the V.Ships seafarer pool.
• Assists HSSEQ in accident investigations related to crewing and supports the implementation of corrective/preventive actions.
• Drive data quality and comply with Quality Assurance process (Audit)

Stakeholder Engagement & Process Improvement

• Participate in the new business proposal preparation and review as well as new business onboarding process.

• Collaborates proactively with internal and external stakeholders, including seafarers to ensure outstanding service delivery.

• Be familiar with and promote V.Group and Marine HR services and initiatives.

• Provides feedback on ShipSure enhancements and other crewing process improvements.

• Works digitally with V.Crew Connect, ShipSure BI, and other digital tools to streamline operations.

• Delivers client reports, ensuring transparency and data-driven insights into seafarer management and operational performance.

• Maritime or shipping industry experience

• Knowledge of crew operations, planning, and workforce management.

• Proven customer service mindset and ability to build strong relationships with stakeholders.

• Excellent organizational, and problem-solving skills.

• Strong collaboration and influencing skills to drive change and improvement.

• Ability to manage budgets, reports, and performance KPIs effectively.

• Excellent communication skills, with an ability to negotiate and resolve conflicts effectively.

• Good technology and data analysis proficiency.

• Proficiency in ShipSure and planning tools functionality.

• Multinational work experience

Responsibilities

Crew Management & Service Delivery

• Ensures all duties and responsibilities are carried out in accordance with VMS, national and international statutory requirements.
• Works closely with the Fleet Cell and Marine HR to ensure service delivery as per customer contracts.
• Functions as the escalation point for all crew-related matters, collaborating with Fleet Managers and Crewing Operations to resolve issues.
• Ensures that Crew Management delivers on KPIs agreed upon between client, Fleet Cells, and Crew Management, including budget ownership for crew operations.
• Ensures the diligent usage of ShipSure as the system of record for all crewing activities and drives it with other teams for their crew and vessels.

Crew Planning & Workforce Management

• Responsible for crew engagement and crew welfare.
• Maintains an effective crew rotation plan for assigned vessels, ensuring consistency with global planning principles and as guided by Global Pool Managers.
• Identifies candidates for vacancies using fleet crew pools and recruitment when needed. Escalates critical vacancies to RCMP and Global Pool Manager when necessary.
• Works proactively and as guided by the Global Pool Manager to maintain and balance crew pool strength, including managing crew surpluses and reallocations.
• Supports fleet takeovers by identifying suitable seafarers for vessel transition.
• Works closely with the Global Pool Manager and supports building career progression plans for seafarers and ensures performance monitoring through appraisals.
• Identifies and addresses crew retention risks by working with key stakeholders

Budget Management & Operational Efficiency

• Owns and manages the Vessel budget, including annual renewals, negotiation with customers and reporting.
• Owns and manage budget preparation by providing insights on wages, benefits, and crewing costs in collaboration with the P&L team.
• Schedules and reports on service performance and budget reviews, recommending actions to support continuous improvement.

Compliance, Industrial Relations & HSSEQ Support

• Ensures compliance with maritime regulations, flag state requirements, and industrial relations for assigned fleets.
• Manages urgent crew changes and vacancies through the effective utilization of the V.Ships seafarer pool.
• Assists HSSEQ in accident investigations related to crewing and supports the implementation of corrective/preventive actions.
• Drive data quality and comply with Quality Assurance process (Audit)

Stakeholder Engagement & Process Improvement

• Participate in the new business proposal preparation and review as well as new business onboarding process.

• Collaborates proactively with internal and external stakeholders, including seafarers to ensure outstanding service delivery.

• Be familiar with and promote V.Group and Marine HR services and initiatives.

• Provides feedback on ShipSure enhancements and other crewing process improvements.

• Works digitally with V.Crew Connect, ShipSure BI, and other digital tools to streamline operations.

• Delivers client reports, ensuring transparency and data-driven insights into seafarer management and operational performance.

• Maritime or shipping industry experience

• Knowledge of crew operations, planning, and workforce management.

• Proven customer service mindset and ability to build strong relationships with stakeholders.

• Excellent organizational, and problem-solving skills.

• Strong collaboration and influencing skills to drive change and improvement.

• Ability to manage budgets, reports, and performance KPIs effectively.

• Excellent communication skills, with an ability to negotiate and resolve conflicts effectively.

• Good technology and data analysis proficiency.

• Proficiency in ShipSure and planning tools functionality.

• Multinational work experience