Systems Support Officer

•    Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup
•    Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.
•    Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
•    Working with the service desk system to update users during the lifecycle of the request and resolve or escalate as required.
•    Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.
•    Supporting all aspects of hardware used within the Group.
•    Enforcing the IT security policy and procedures.
•    Attending remote Office Visits and providing the support required.
•    Helpdesk administration as required
•    Work within SLA laid down by IT management

•    Good interpersonal skills and the ability to interact with end users.
•    Good Communication skills are essential, English language in both written and spoken form 
•    A high level of knowledge of Desktops and Laptops and tablets
•    A high level of Knowledge of Printers
•    A moderate level of knowledge of servers
•    Windows 10 and above Operating systems
•    Microsoft Active Directory Administration – On prem and Azure.
•    Microsoft Office all packages including O365 
•    A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies
•    A basic level of knowledge of Vessel Communications and systems.

•    Cisco Call manager 
•    Knowledge of working on a ServiceDesk system
•    Mobile devices
•    Level of Competence
•    Cloud based environments
•    Teams calling 
•    SharePoint administration 

Responsibilities

•    Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup
•    Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.
•    Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
•    Working with the service desk system to update users during the lifecycle of the request and resolve or escalate as required.
•    Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.
•    Supporting all aspects of hardware used within the Group.
•    Enforcing the IT security policy and procedures.
•    Attending remote Office Visits and providing the support required.
•    Helpdesk administration as required
•    Work within SLA laid down by IT management

•    Good interpersonal skills and the ability to interact with end users.
•    Good Communication skills are essential, English language in both written and spoken form 
•    A high level of knowledge of Desktops and Laptops and tablets
•    A high level of Knowledge of Printers
•    A moderate level of knowledge of servers
•    Windows 10 and above Operating systems
•    Microsoft Active Directory Administration – On prem and Azure.
•    Microsoft Office all packages including O365 
•    A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies
•    A basic level of knowledge of Vessel Communications and systems.

•    Cisco Call manager 
•    Knowledge of working on a ServiceDesk system
•    Mobile devices
•    Level of Competence
•    Cloud based environments
•    Teams calling 
•    SharePoint administration