Associate - FTL, Operations

Key Responsibilities

1. Operations Management

• Plan, coordinate, and monitor FTL shipments from origin to destination.

• Ensure timely placement and movement of vehicles as per customer requirements.

• Track shipments and proactively resolve delays or disruptions.

• Maintain daily MIS reports and operational dashboards.

2. Vendor & Fleet Management

• Identify, onboard, and manage transport vendors and fleet operators.

• Negotiate freight rates and ensure cost efficiency.

• Monitor vendor performance and compliance with SLAs.

• Ensure vehicle availability based on demand forecasts.

3. Customer Coordination

• Serve as a point of contact for clients regarding FTL shipments.

• Understand customer requirements and provide logistics solutions.

• Handle escalations and ensure timely issue resolution.

• Maintain high service quality and customer satisfaction levels.

4. Documentation & Compliance

• Ensure proper documentation (LR, POD, e-way bills, invoices, etc.).

• Ensure compliance with transportation regulations, safety standards, and company policies.

• Maintain accurate records of shipments and billing data.

5. Cost & Budget Control

• Optimize routing and load planning to reduce transportation costs.

• Monitor freight costs and identify cost-saving opportunities.

• Ensure billing accuracy and timely invoicing.

6. Technology & Tracking

• Work with TMS (Transport Management System) for operations tracking.

• Use GPS and tracking tools for real-time shipment visibility.

• Generate performance reports and analytics.

7. Team Coordination

• Coordinate with warehouse teams, dispatch, and planning teams.

• Guide and support junior team members (if in managerial role).

Key Skills & Competencies

• Strong knowledge of FTL transportation and logistics operations

• Vendor negotiation and management skills

• Good communication and stakeholder management

• Analytical and problem-solving ability

• Familiarity with TMS, GPS tracking systems, and MS Excel

• Ability to work in a fast-paced and dynamic environment

Qualifications

• Graduate / Postgraduate in Logistics, Supply Chain, Business Administration, or related field

• Certifications in Logistics/Supply Chain (preferred)

Experience

• Executive: 2–5 years in logistics/FTL operations

• Manager: 5–10 years in FTL / transportation operations

Key Performance Indicators (KPIs)

• On-time vehicle placement and delivery

• Freight cost optimization

• Vendor performance metrics

• Shipment tracking accuracy

• Customer satisfaction levels

• Reduction in transit delays and claims

Work Conditions

• May require working in shifts or extended hours

• On-call support for operational issues