Executive - Service Engineer

Job Description
Job Title:
Field Service Technician – Lithium Battery (E-Rickshaw & Home Inverter)
Job Type:
Full-time
Role Overview:
The Field Service Technician will be responsible for on-site inspection, testing, maintenance, and troubleshooting of lithium-ion batteries used in E-rickshaws and home inverter systems.
Key Responsibilities:
 Technical Tasks
 Checks and diagnostics of lithium-ion batteries in E-rickshaws and home inverters at customer site
 Perform capacity testing, voltage/current measurement, and thermal monitoring.
 Identify faults, degradation, or safety risks in battery packs.
 Carry out preventive maintenance and minor repairs.
 Replace defective cells/modules and ensure proper disposal as per safety standards.
 Maintain accurate service records, test reports, and customer logs.
 Customer Interaction
 Visit customer sites to provide technical support and resolve battery-related issues.
 Educate customers on battery usage, charging practices, and safety precautions.
 Provide feedback to the company on recurring issues and customer concerns.
 Compliance & Reporting
 Follow all safety guidelines for handling lithium-ion batteries.
 Ensure compliance with environmental and recycling regulations.
 Report field findings to the technical team for product improvement.