DT: [Fraud Analyst]

Monitor online payment transactions in real time to identify suspicious activity, prevent fraudulent behavior, and ensure compliance with internal risk policies. Conduct detailed investigations of potentially fraudulent accounts or transactions, analyzing behavioral patterns, device data, payment history, and other available indicators. Make consistent and accountable risk-based decisions, including temporary account restrictions, holds, or escalations, ensuring timely case handling and smooth user experience. Collaborate with the Billing Support and Customer Service teams to resolve fraud-related cases, provide guidance, and support cross-departmental workflows. Maintain high standards of accuracy when documenting cases. Execute any other tasks assigned by the direct supervisor. Perform transaction monitoring, and related fraud-prevention tasks as required. Engage in continuous learning, staying updated on emerging fraud trends and evolving risk patterns to support the improvement of internal workflows.

At least 2 years experience in a risk, fraud, anti-fraud, payments, or online operations role. Fluency in written and spoken English. Strong analytical thinking and the ability to make confident, accountable decisions in critical situations. Excellent multi-tasking skills, including the ability to analyze multiple data sources simultaneously. Outstanding precision, attention to detail, and high level of responsibility in assessing risk-sensitive cases. Excellent written communication skills, with the ability to summarize investigations clearly and professionally. Ability to work effectively in a dynamic environment, adjusting to shifting priorities and unforeseen challenges. Ability to learn quickly and independently, with proactive engagement in acquiring new fraud-related knowledge.