Service Now Engineer

We are seeking highly skilled and motivated ServiceNow Consultants who are passionate about building solutions that transform customer engagement and commercial operations for global manufacturing enterprises. In this role, you will implement and customize ServiceNow solutions focusing on real-time CRM experiences, Customer Service Management (CSM), Field Service Management (FSM), Order Management, and Manufacturer Commercial Operations (MCO). Your contributions will create differentiated value by integrating customer, dealer, and partner ecosystems seamlessly – our specialized focus area that drives client success. You will be responsible for solution development & customization, end-to-end implementation, product innovation, platform optimization & upgrades, documentation & enablement, support & troubleshooting, and continuous improvement. This role requires strong technical skills in ServiceNow CSM, FSM, and Sales/Order Management, advanced scripting skills with REST/SOAP API integration experience, and experience designing CRM and MCO workflows for manufacturing and enterprise clients. Familiarity with cloud platforms (AWS, Azure) is also beneficial.

Proven experience in ServiceNow CSM, FSM, or Order Management development, including configuration, scripting, and integrations. Mid-Level (2–5 years) or Senior (5+ years) experience is required.