[Support] : IT Executive (Desktop Support)

We are seeking an IT Executive (Desktop Support) with 3–5 years of hands-on experience in providing technical support, system administration, and IT operations. The role involves managing desktop infrastructure, troubleshooting end-user issues, ensuring network uptime, and maintaining IT security standards. Core Responsibilities include: 1. Desktop & User SupportProvide first-level troubleshooting for desktops, laptops, and peripherals.Handle OS installation and configuration (Windows, Linux, macOS).Perform regular system updates, patches, and performance checks.2. Network & FirewallBasic troubleshooting of firewalls, switches, and Wi-Fi access points.Manage MAC binding and user-level network access control.Monitor internet usage, coordinate with ISPs, and ensure uptime.3. Email & Collaboration ToolsConfigure and troubleshoot GSuite, Webmail, and cPanel emails.Support VPN setup, backups, and restore processes.Assist users with calendar, email sync, and authentication issues.4. System AdministrationManage DNS, DHCP, and basic network configurations.Support user authentication, SSO, and security compliance.Maintain asset/inventory records of IT equipment.5. Backup & SecurityImplement and monitor regular backup schedules.Perform data recovery and restore as required.Ensure endpoint security and user-level security best practices.

The role seeks an IT Executive (Desktop Support) with 3–5 years of hands-on experience in providing technical support, system administration, and IT operations. The ideal candidate should be proactive, customer-oriented, and capable of working independently to support organizational IT needs.