Technical Customer Support Executive
Vision Mechatronics Private Limited
Description
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
● Customer Interaction: Act as the primary customer contact, delivering exceptional service.
● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
● Product Knowledge: Stay updated on company products, services, and trends.
● Customer Experience Improvement: Identify and recommend improvements for customer experience.
● Technical Support: Assist with product setup, troubleshooting, orders, and returns.
● Database Management: Maintain accurate customer records in the database.
● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
● Reporting: Generate reports on customer satisfaction and improvements.
● Training: Train new customer service representatives if needed.
● Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
● Education: Diploma/ degree in Electrical/ Electronics field preferred
● Skills: Excellent communication, problem-solving, and multitasking skills.
● Technical Proficiency: Proficiency in customer service software and Microsoft Office.
● Mindset: Strong organizational skills and a customer-centric mindset.
Requirements
Qualifications & Skills
● Education: Diploma/ degree in Electrical/ Electronics field preferred
● Experience: Experience in customer service or a related field.
● Skills: Excellent communication, problem-solving, and multitasking skills.
● Technical Proficiency: Proficiency in customer service software and Microsoft Office.
● Mindset: Strong organizational skills and a customer-centric mindset.
Benefits
About Vision Mechatronics Private Limited
Established in 1995, Vision Mechatronics Private Limited is a prominent player in the energy storage industry, specializing in lithium-ion batteries, customized battery packs, efficient energy storage solutions, renewable energy solutions, and robotics. The company is committed to providing sustainable and innovative technologies that are affordable, efficient, clean, and green. With a focus on high-quality performance-based methods, Vision Mechatronics serves sectors such as agriculture, corporate, manufacturing, infrastructure, residential, and electric vehicles.