Associate - Accounts Management

About usVisit Health is changing the face of employee health and wellness in India. 1 mn+ users across 200+ large Indian conglomerates to new age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs.Traditionally, the term Employee Health Benefits was synonymous with insurance / hospitalization benefits only; ie, Secondary Care. Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments. The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems.In a professional setting, such offerings are either lacking, or provided in an ad hoc, broken manner through various individual platforms. As a result, the experience for an employee is disconnected, with limited utilization and engagement.This is where Visit Health comes in - a one stop solution for all employee health benefits needs. We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc. for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces. We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification.Visit Health has raised in total of $9million and is backed by renowned investors such as PolicyBazaar, Twitter Co-founder Biz Stone and Kunal Bahl of Snapdeal.Don't just take our word. Check us out @ https://vsyt.me/o/app

Role & ResponsibilitiesBuilding long term relationship with key clients.Increasing existing volumes by interacting regularly with client's and helping the salesteam by cross selling and upselling the service or productMonitoring all the set SLAs by periodical reviews with different stakeholdersAct as point of contact for complaints or grievance managementEnsuring the medical appointments scheduling within TAT of 4 hoursArranging monthly/weekly review calls with the InsurerCollaborating closely with other departments (like Call Centre, QC Team, BillingTeam, other location Branches) to build strategiesEnsuring regular MIS flow to the Insurer as per the required format and dataMake sure the medical reports TAT targets are met month on month.Escort the HNI customers for their medical check-up as and if required

Graduate/Postgraduate with a Minimum 1 to 2 years of experience in client management preferably in the Insurance/ TPA industryGood understanding of Life Insurance operationsGood Knowledge of MS Office