Associate / Sr. Associate - Resolution

As part of your day-to-day work, you will be: - Working closely with Operations and Support teams to understand user grievances and pain points - Doing RCA of all escalations and getting back to users with a proper solution - Ensuring that all communication threads with internal and external stakeholders are closed and the user does not need to come back twice for the same query - Analyzing data thoroughly to identify trends and get meaningful insights - Identifying gaps in processes leading to escalations and suggesting changes

Have 2-3 Years of experience in Customer Support or Control Tower roles. Have worked in E-com/Q-com companies and comfortable with a fast paced environment. Be okay with ambiguous problem statements. Demonstrate customer-first approach.