Customer Service Engineer

Responsibilities

• Responsible for providing outstanding customer service in a prompt and efficient manner.
• Acquire extensive and sound product knowledge in order to provide support to our customers in a timely and effective manner.
• Track open customer issues and keep customers posted on the status update.
• Identify potential business development opportunities with existing customers and refer leads to sales team.
• Provide product technical support to consumers and influencers.  Visit construction sites and advice on best practices.
• Impart product training to users through meets.

Requirements

• BE Civil Engineering
• Understanding of construction practices, methods and its applications
• Ability to communicate technical subjects clearly as appropriate for the topic and audience
• Excellent communication and interpersonal skills