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Manager - Franchisee Lead (Tezpur, IN)
Vodafone Idea
Tezpur
Full-Time
0-3 Years experience
Description
| Role | Franchisee Lead |
| Job Level/ Designation | M1 |
| Function / Department | Retail |
| Location | ANE |
| Job Purpose | Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.) |
| Key Result Areas/Accountabilities | * Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) * Ensure and monitor quality of acquisition * Ensure availability of stock adhering to norms * Deliver overall revenue targets through channels * Achieve total target for up-selling and cross-selling * Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets * Coach channel partners to improve efficiency, drive profitability and adherence to processes * Manage churn and customer satisfaction for walk-in customers at touch point |
| Core Competencies, Knowledge, Experience | * P&L management skills * Understanding of store management and customer relationship management * Leadership & people management skills |
| Must have technical / professional qualifications | Graduate Experience in the retail industry |
About Vodafone Idea
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