V
Manager - Retail Store Operations (Ludhiana, IN)
Vodafone Idea
Jagraon
Full-Time
0-3 Years experience
Description
| Role | Store Manager |
| Job Level/ Designation | M1 |
| Function / Department | Retail |
| Location | Faridkot |
| Job Purpose | * Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) * Execute marketing promotions, display and store experience schemes * Comply to all HSW guidelines and impart knowledge about HSW |
| Key Result Areas/Accountabilities | Sales * Achieve TNPS & EQ. * Deliver revenue targets for the store * Increase revenue per footfall by aiding customers' purchase decisions * Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store * Ensure and monitor quality of acquisition through the store RoI * Achieve profitability (Return on investment) targets for the store * Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service * Manage higher retention and achieve customer satisfaction for walk-in customers Store Management * Ensure adherence to store processes in terms of documentation and systems * Ensure infrastructure / store upkeep * Maintain availability of stock at the store while adhering to norms * Ensure appropriate product placement & displays at store |
| Core Competencies, Knowledge, Experience | Good communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem Solving |
| Must have technical / professional qualifications | • Essential : Graduation - Regular • Desired : post - graduation in business management/MBA • work ex: 1 - 4 years • Experience of retail store and customer relationship management • Revenue Target achievement and cost management. |
About Vodafone Idea
-