Associate (36316)

Requisition ID 36316 - Posted  - India

About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya's Retirement, Employee Benefits, and Investment Management businesses.
.More information about us is available at: https://www.voyaindia.com

Job Description:

 "Achieve stringent daily productivity targets
Will be responsible for processing participants/plan level transactions
Strict adherence to non-disclosure of client information by preserving client confidentiality
Research on the queries/requests sent by the business partners/transaction processing/client
support teams and replying to the same with minimum response time
Work with onshore partners and build professional relationship
Taking active participation in process improvements and automation
Excellent process skills with ability to identify and prioritize high value transactions 
Completing assigned responsibilities within defined SLAs
Validate files and documents to ensure quality at the source

Roles And Responsibilities:

Experience in in US retirement services(Defined Contributions)
Should be a Graduate
Should have excellent verbal and written communication and analytical skills
Should be a self-starter, proactive and target oriented
Should have knowledge in MS office applications
Should be flexible to work in night shifts and must extend when business required Strong decision-making and critical thinking skills
High attention to detail and accuracy
Ability to prioritize tasks and manage time effectively
Collaborative mindset with the ability to work cross-functionally

              Primary Skill:

Retirement Operations – Money Out – Retirement domain knowledge - Retirement correction -
Retirement Adjustments - Dee Contribution

Secondary Skill:

              Money In

Qualifications:

  B.E

Location:

              Bangalore / Delhi

Mode of Work:

              Hybrid