Lead Associate (36362)

Requisition ID 36362 - Posted  - India

About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya's Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com

Job Description:

Plan Consultants play a vital role in delivering exceptional retirement plan servicing by ensuring operational accuracy, regulatory compliance, efficient plan administration, and a positive client experience. Plan Consultants serve as a key liaison between clients and operational teams, helping sponsors and participants navigate complex retirement plan activities while supporting Voya's commitment to service excellence.

Roles And Responsibilities:

Primary client contact for all day to day customer service requests and acts as a liaison
between the client, Operations, and the Call Center
Client Services / Plan Administration Subject Matter Expert
Participates in regularly scheduled client calls and on demand meetings
Available to participate in service reviews
Internal/External Audit support
Provides customer support for routine inquiries or requests
Resolves plan and participant level issues
Coordinates all internal resources and questions from client (Legal, Qualified Plan
Consulting) and facilitates to resolution
Coordinates with internal operations departments to ensure accurate, complete, and timely
processing of transactions
Participates in relationship management and identifies and assists with plan retention
opportunities
Supports plan operation through resolution of sponsor & sponsor-initiated inquiries
Maintenance of plan and participant data, and problem research and resolution
Handle Multiple Clients
Ensure best practices used across clients
Back up structure for client coverage
Responsible for monthly client reporting
Preparation of ad hoc reporting

Primary Skill:

Strong DC Domain knowledge
Strong Written Communication
Excellent Verbal Communication
Excellent Client Management Skills
Partnership and Client Relationship Management
Strong Customer Service Skills
Analytical
Highly Organized
Strong Attention to detail
Strong Multi-tasking skills

Secondary Skill:

              Proficiency in Process Automation and Process Improvement

Qualifications:

              Graduate

Location:

             Bangalore/Pune/Delhi

Mode of Work:

              Hybrid