V
Senior Associate (36159)
Voya Financial
Bengaluru, Jaitpur
Full-Time
0-3 Years experience
Description
Requisition ID 36159 - Posted - India
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya's Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | • Support the customization of various communication templates • Make updates to conform with client requirements, compliance changes, and voice of the customer • Monitor for errors/issues and perform first level triage • Provide operational support and testing of changes • Assist with basic reports and job tracking • Become a process expert and assist with documentation • Validate files and documents to ensure quality at the source • Ability to communicate across all levels with professionalism, confidence, and presence. • Apply operational best practices to ensure that the relationship runs efficiently and according to specific client and product needs. • Other duties as assigned |
| Key Roles & Responsibilities | • 2+ years of experience in operations • Proficiency with PowerPoint and Excel • Strong decision-making and critical thinking skills • Exceptional written and verbal communication skills • High attention to detail and accuracy • Ability to prioritize tasks and manage time effectively • Collaborative mindset with the ability to work cross-functionally |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduate |
| Certifications (if any) | N/A |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Bangalore/ Noida |
| If Other, specify city/location | N/A |
| Work Model | Hybrid |
| 8. ADDITIONAL NOTES | |
| Additional Notes / Business Justification | Attrition Backfill Manager has asked for external hire |
About Voya Financial
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