Senior Associate (36346)

Requisition ID 36346 - Posted  - India

About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya's Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com

Job Description:

Acts as the primary day‑to‑day client contact, ensuring timely resolution of plan and participant issues through effective coordination with Operations, Call Center, Legal, and Consulting teams. Delivers accurate and compliant plan administration by providing subject‑matter expertise, audit support, and strong data management. Strengthens client relationships and retention by leading service reviews, reporting, and proactive issue resolution across multiple plans.

Roles And Responsibilities:

Primary client contact for all day to day customer service requests and acts as a liaison
between the client, Operations, and the Call Center
2nd level of client day/day contact
Client Services / Plan Administration Subject Matter Expert
Participates in regularly scheduled client calls and on demand meetings
Available to participate in service reviews
Internal/External Audit support
Provides customer support for routine inquiries or requests
Resolves plan and participant level issues
Coordinates all internal resources and questions from client (Legal, Qualified Plan
Consulting) and facilitates to resolution
Coordinates with internal operations departments to ensure accurate, complete, and timely
processing of transactions
Participates in relationship management and identifies and assists with plan retention
opportunities
Supports plan operation through resolution of sponsor & sponsor-initiated inquiries
Maintenance of plan and participant data, and problem research and resolution
Handle Multiple Clients
Ensure best practices used across clients
Back up structure for client coverage
Responsible for monthly client reporting
Preparation of ad hoc reporting

Primary Skill:

Retiement Domain Experience is must
Strong Written Communication
Excellent Verbal Communication
Excellent Client Management Skills
Partnership and Client Relationship Management
Engaging

Secondary Skill:

Solid technical aptitude of MS Office with strong excel
Knowledge of Omni is a plus

Qualifications:

Graduation

Location:

             Bangalore/Pune/Delhi

Mode of Work:

Hybrid