Senior Associate (36378)

Requisition ID 36378 - Posted  - India

About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya's Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com

Job Description:

Achieve stringent daily productivity targets
Will be responsible for processing participants/plan level transactions
Strict adherence to non-disclosure of client information by preserving client confidentiality
Research on the queries/requests sent by the business partners/transaction processing/client support teams and replying to the same with minimum response time
Work with onshore partners and build professional relationship
Taking active participation in process improvements and automation
Excellent process skills with ability to identify and prioritize high value transactions
Completing assigned responsibilities within defined SLAs

Roles And Responsibilities:

Excellent communications and analytical skills
Should be self-starter, self-motivator, proactive & target oriented.
Should possess strong networking skills.
Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary.
Should be flexible to work in night shifts and must extend when business required.
Knowledge on SLA metrics and Quality assurance.

Primary Skill:

Retirement Service

Secondary Skill**:**

Money Out

Qualifications:

               Graduate

Location:

              Bangalore/Pune

Mode of Work:

                 Hybrid