Regional Dealer Manager

What you will do

• Visit clients Auto dealerships regularly to train dealer staff on SI tools and digital platforms.
• Be the go-to point of contact for dealers for all ecosystem-related queries, training needs, and tool usage issues.
• Provide hands-on guidance, demonstrations, and refreshers to ensure tool adoption and effective usage at the dealership level.
• Understand on-ground challenges faced by dealers, capture their feedback, and escalate issues appropriately.
• Raise detailed tickets and work closely with the central SI team at Head Office for timely resolution of dealer concerns.
• Take briefs and inputs from dealers on improvements, pain points, or feature requests related to SI tools.
• Monitor dealer engagement, track usage metrics, and drive consistent improvements in digital enablement.
• Ensure a smooth onboarding experience for new dealers or staff on the SI tools and overall ecosystem.
• Prepare reports and feedback summaries post visits and follow up on pending resolutions.

• Experience: Minimum 3–5 years in a dealer-facing role within a 4-wheeler automotive brand (OEM or Tier 1 preferred).
• Education: MBA / Bachelor's degree (preferred in Business, Engineering, or related field).
• Strong understanding of dealership operations, including sales, service, CRM, and digital tools.
• Excellent communication, interpersonal, and training skills.
• Strong problem-solving attitude with a proactive, hands-on approach.
• Willingness to travel extensively (up to 80% of the time) across assigned territories.
• Ability to work independently, manage time effectively, and build trust-based relationships with dealer teams.