CRM Executive

• Monitor KPIs to ensure adherence to service level agreements (SLAs).
• Guide new customers through the onboarding process, ensuring a smooth and seamless experience.
• Provide assistance to customers in using our products and services.
• Proactively identify and address customer needs and concerns.
• Maintain customer satisfaction and retention.
• Collect customer feedback and share insights with sales teams

Requirements

• BBA, B.Com, MBA graduates are encouraged to apply.
• Proficient in Google Workspace.
• Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
• Decent communication skills & interpersonal skills.
• Quick learner with a positive attitude.
• Strong problem-solving and analytical abilities.