ADMINISTRATOR L1(CONTRACT)

Job Description

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Job Title:  ADMINISTRATOR L1(CONTRACT)

City:  Goa

State/Province:  Goa

Posting Start Date:  6/17/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description: 

Job Description

Existing Wipro Role	Administrator L1
Potential Band Alignment	A3/TRB
Role Purpose	The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

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Areas of responsibility
Triaging and resolution of tickets	Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.

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SLA Monitoring	Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

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Mandatory Skills: Quality Management .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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• Apply Now [](javascript:alert('Join our talent community, receive job alerts, and start the apply process.') "Apply now Help")

• Start applying with LinkedIn [](javascript:alert('Use your LinkedIn profile to join our talent community, receive job alerts, and start the application process.

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  • We do not log in to your LinkedIn account.
  • We do not save login credentials to your LinkedIn account.
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  • Please ensure that pop-up blockers are disabled in order to proceed.') "Apply with LinkedIn Help")

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