ADMINISTRATOR L2(CONTRACT) (Gurugram, IND-06, IN, 122016)
Wipro
Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
| Existing Wipro Role | Administrator L2 |
| Potential Band Alignment | B1 |
| Role Purpose | The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. |
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| Areas of responsibility | |
| Triaging and resolution of tickets | Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures. |
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Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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| Resolution of service Requests | Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures. |
| SLA Monitoring | Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches. |
| Change request execution | Assist in creation of change requests basis types of incident tickets which are raised and resolved. |
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Mandatory Skills: Audio Video .Experience: 1-3 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
About Wipro
Limited Wipro Limited is an Indian multinational technology company headquartered in Bengaluru, Karnataka. It provides information technology, consulting, and business process services worldwide. Wipro's services include cloud computing, cybersecurity, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services. The company operates in various industries such as banking, financial services, healthcare, manufacturing, retail, and telecommunications.