Analyst

Job Description

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Job Title:  Analyst

City:  Bengaluru

State/Province:  Karnataka

Posting Start Date:  1/16/25

Job Description: 

Job Description

Designation: Analyst

Band: B1

Job Location: Bangalore ( Work from Office

Time: 6:00 PM-3:30 AM

JOB DESCRIPTION:
•    Build customizations using extensions and scripts to meet business needs.
•    Actively identify opportunities to leverage Coupa functionality to improve efficiency.
•    Troubleshoot and debug production issues that users may have which could be data, process, Coupa configuration or integration related.
•    Support the Procure-to-Pay department during the month-end/quarter-end/Year-end close process.
•    Ensure that change control procedures are implemented and used for all production deployments.
•    User administration including assignment of roles, & user access levels.
•    User acceptance testing and system integration testing supporting instance upgrades and releases.
•    Partner with the vendor, IT and the Reporting team to achieve organizational management information and business intelligence objectives.

͏

Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2	Self- Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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