INCIDENT MANAGER L1(CONTRACT) (Pune, IND-27, IN, 411005)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Rates including mark up - 170 - 180 k/m

Location - Pune

Experience - 5 - 8 years

Job Summary

We are seeking an Incident Manager with strong communication and stakeholder management skills to lead and coordinate incident response in enterprise IT environment. The role focuses on clear, timely communication during incidents and effective coordination between technical teams and business stakeholders.

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Key Responsibilities

• Act as the single point of contact for communication during Major Incidents.
• Manage the end‑to‑end Incident Management lifecycle from identification to closure.
• Facilitate incident bridge calls and coordinate resolution across application, infrastructure, SRE, and vendor teams.
• Provide clear and timely incident updates to business and leadership stakeholders.
• Handle escalations during high‑severity incidents and manage stakeholder expectations.
• Support and conduct Post‑Incident Reviews (PIRs) to capture lessons learned.
• Ensure incidents are handled in line with ITIL Incident & Major Incident Management processes.
• Maintain accurate incident documentation and communication logs.

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Job Skills

• ITIL Incident & Major Incident Management
• Strong verbal and written communication skills
• Executive‑level incident communication
• Stakeholder and escalation management
• Ability to translate technical issues into business‑friendly language
• Calm and structured approach during high‑pressure situations
• Hands‑on experience with BMC Remedy for incident logging, tracking, escalation, and reporting

Preferred Qualifications

• ITIL Certification (Foundation or above)
• Exposure to financial services / regulated environments

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Mandatory Skills: ITIL Incident Mgmt .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.