Workforce Management Lead

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As the Workforce Management Lead, you will lead the end-to-end tactical execution of Workforce Management, ensuring that approved capacity strategies are translated into compliant schedules and actively managed for performance. You will also be responsible for team leadership, tactical planning, weekly workforce steering, intraday performance, incident management, and continuous improvement.

• Lead and develop a team of Scheduling and Intraday WFM Specialists, defining clear accountability boundaries and fostering a culture of data-driven decision-making.
• Own end-to-end schedule publication governance, ensuring schedules reflect approved capacity plans and comply with labour and contractual obligations.
• Act as the Workforce Command Center lead during operational disruption, owning structured workforce response to demand surges and system/tool outages.

You are passionate about leading people, building teams, and making a difference in your work, while also having a strong understanding of operational teams and processes. You have experience working across global teams, across different functions and you understand how to communicate cross-culturally. You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances. You've worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.

• Experience as a people lead: At least 3 years of experience leading teams and 2 years in a Workforce Management role.
• Independent problem solver: Ability to identify and resolve issues independently, even in unfamiliar or ambiguous situations.
• Self-starter: Proven track record of taking ownership and creatively solving problems, while improving efficiency.
• Strong understanding of WFM: Knowledgeable in forecasting and different forecasting models, capacity planning, scheduling, and real-time management.
• Strong relationships with stakeholders: Ability to connect and maintain relationships with various internal teams.
• Strategic and data-driven: Ability to think strategically, translate strategy into operational plans, and analyse and interpret data.
• Process Expert: Lean Six Sigma experience to green-belt level, understanding how to formally document processes, automate, improve efficiency, and reduce waste and cycle times across WFM practices

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit <Wise.Jobs>.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

• Experience: 3+ years
• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English