Engineer

Job Description:Shift:** 24/7 rotational shifts including weekends and holidaysKey Responsibilities :****·-

Provide 24/7 L2/L3 support for Windows server infrastructure.·

• Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).·

• Resolve performance problems related to CPU, memory, and disk I/O.·

• Manage Active Directory users, groups, and policies.·

• Fix authentication and account lockout issues.·

 - Apply and troubleshoot Windows Updates and patches.·

• Monitor and restore backups; resolve backup failures.·

• Support Hyper-V and virtual machine issues.·

 - Review logs and perform root cause analysis.·

• Maintain documentation and update knowledge base.·

• Identify vulnerabilities and perform remediation.·

 - Build and configure Windows Servers following CIS benchmarks.·

• Act as escalation point for IT Service Desk.· - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.

· - Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).·

 - Conduct regular backup and restore drills every 90 days.·

 - Collaborate with infrastructure architecture, application, database, and network teams.

 - Handle JIRA ticket lifecycle including creation, updates, and closure.·

 - Support scheduled change windows and execute planned upgrades.·

• Participate in managing major business outages during weekends and holidays.

Qualifications· - Bachelor's degree in Computer Science, Information Technology, or related field.·

-3  years  below of experience in Windows Server administration and operations.·

• Strong knowledge of Active Directory, Hyper-V, and backup solutions.·

• Experience with automation tools such as Ansible and Terraform.· - Familiarity with SCCM, Intune, Trend Micro, and Tenable.·

 - Excellent troubleshooting and analytical skills.·

• Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.·

 - Willingness to work in 24/7 rotational shifts including weekends and holidays