Application Support Lead

The purpose of the role is to work with business stakeholders to support leveraging ERP technology to drive functional objectives and support initiatives to achieve these objectives.

Ensures ERP Systems activity aligns with business objectives and maximizes the effectiveness and competitiveness of Wood. Ensuring maximization of procedures and efficiency alongside the operational functional teams.

This role's objective is to ensure the business is provided with high-quality support related to maximizing commercial worth and minimizing risk by adhering to Wood's policies and processes. The primary responsibilities are to deliver functional area programme or specialist areas. Ensures delivered system solutions meet business requirements; business and systems processes are clearly defined and ensures appropriate data cleanse and monitoring.

Collaborates and partners with key business stakeholders to deliver optimized efficiency and performance through technology and drives business process continuous improvement.

This role may lead a team to ensure the successful execution of required goals and objectives.

Responsibilities

• Supports the ERP Systems Manager in the delivery of effective practice which

  complements the implementation delivery and blueprint

• Support the ERP Systems Manager in leading function-driven projects and initiatives

• Supports with project planning, discovery, business readiness, and adoption of streamlined and

  standardized end-to-end processes

• Supports continuous improvements, enhancements, and projects striving toward first-class

  technological solutions

• Identify opportunities for automated solutions setting technological priorities and explore

  application capabilities

• Keeps informed of functional changes to the application advised in the Oracle maintenance packs

• Contributes to the development and maintenance of global end-to-end business processes,

  standards guidance, and technical system documentation.

• May take the lead as a key focal point or subject matter expert for business implementation rollout

  or may provide ongoing post-go-live support

• Monitors, tracks, and manages quarterly system updates and engages with key business

  stakeholders to work through requirements

• Work closely with change management analyst to align and include activities, communications,

  training & education, etc into functional project plans.

• Provides accurate effort estimations, and supports the development of user requirements, testing

  plans, and deployments

• Acts as a mentor and general support for less-experienced team members through both technical

  knowledge and leadership skills

• Manages assigned projects delivering to defined timescales using existing resources

Qualifications

Qualifications: Educated to degree level or relevant equivalent years of experience (majoring in systems would be a bonus)

Qualified or working towards a qualification preferred but not essential

Knowledge, skills, and experience:

• Previous experience in a similar role for ERP solutions

• Able to effectively work with multi-disciplinary teams on regional and global levels. Identifies

stakeholder needs and refers as appropriate.

• Self-motivating, able to assume responsibility over broad objectives, priorities, and deadlines

with minimal supervision.

• Able to articulate business benefits of systems

• Knowledge of IT system delivery and change management processes aligned with a strong

understanding of business operations and strategy

• Possesses functional systems processing expertise for assigned objectives

• Identifies inefficiencies, seeks new ways to improve, and provides process improvement

recommendations

• Able to design and implement standard business processes to ensure successful systems

deployment

• Able to effectively work with all levels within functional teams to deploy and continue to

develop systems landscape to provide value

• Demonstrates awareness and appreciation for the global multi-dimensional and diverse

perspectives in the organization's line of business

• Excellent skills and understanding of writing systems and test scripts

• Excellent knowledge of the use of ERP solutions to support business strategy

• Awareness of functional principles, practices, and regulations in a global context

Personal attributes:

• Demonstrates leadership capability and behaviours in line with the Wood leadership framework

• Understand and champion the core values providing an example to staff and colleagues

• Demonstrate ability to drive change and influence key stakeholders in a global and matrix

organization environment

• Strong interpersonal skills to build productive relationships based on a business and

commercial understanding

• The ability to work in a high-pressure, rapidly changing environment whilst dealing with

ambiguity and diverse options

• Open and honest sharing of experience and performance whether successful or not

• Ability to understand and articulate complex concepts in a clear and simple manner

• Respectful of the options of others but ready to make decisions in a considered way

• Positive, energetic and driven

• Works across all levels of the organization with a high degree of autonomy and minimal

supervision

• Team player and ability to work well across a remote global team

• Disciplined, organized, self-motivated, and focused on delivering results.

Company

Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.