Assistant Manager - Store Sales

We are seeking a motivated and energetic Assistant Store Manager (ASM) to join our Business Development team at Wooden Street. The ASM will play a key role in supporting the Store Manager in daily store operations, achieving sales targets, delivering an exceptional customer experience, and leading a team of store associates. You'll help ensure that the store runs efficiently while upholding the brand's service and visual standards.

Key Responsibilities:

• Support in developing strategies to grow the customer base, increase footfall, and maximize store profitability
• Assist in training, mentoring, and motivating the sales team to achieve individual and team targets
• Ensure exceptional customer service to maintain high levels of customer satisfaction
• Handle store operations including inventory, compliance, and administrative tasks
• Maintain the store's visual standards and overall cleanliness
• Track buying patterns, customer needs, and sales trends to support business decisions
• Share innovative ideas to improve customer engagement and boost revenue
• Conduct regular performance reviews and recommend training plans for staff
• Address customer complaints and internal issues in a timely and professional manner
• Act as a role model for excellent customer service and professional conduct
• Take over Store Manager duties in their absence and support overall store management

Requirements

• Proven experience in retail operations, preferably as an Assistant Store Manager or Senior Sales Executive
• Strong leadership and people management skills
• Customer-first approach with the ability to handle escalations gracefully
• Good organizational and multitasking skills
• Strong verbal and written communication abilities
• Energetic, proactive, and results-oriented mindset
• Graduation in any stream preferred

Benefits

• Competitive salary with attractive incentives
• Training and mentorship from senior leaders in the retail industry
• Career growth opportunities within a fast-growing retail brand
• Supportive and collaborative team environment