Quality Assurance Executive

Roles and Responsibilities: Call monitoring throughout the shift for the production floor. Do a fixed number of daily audits and ensure 1:1 feedback closure with the advisors. To prepare quality related reports using Google Sheets and Google documents and maintain a quality dashboard. Assist in the development of the new hires and existing production floor advisors in the process by call monitoring/observation, conducting training on telephonic etiquettes, soft skills, various dispositions and sales techniques.. Taking On the Job Training (OJT) sessions & responsible for their performance. Maintain Shift-Brief Records during team huddles & end-of-the-day meetings. QA will be expected to prepare the SOP , take calls, and demonstrate selling and Objection handling scenarios. QA will also be responsible for conducting refresher training delivery to existing advisors on the production floor. Working experience of preparing dashboards using Pivots and publishing quality reports using google studio /Google sheets

Graduate with minimum 1 year of experience in auditing sales calls. Excellent Hindi, One regional language and English communication skills. Exceptional presentation and training skills. Yellow belt trained or certified. One who has working knowledge on Google sheets and has published all kinds of quality reports. Effective feedback skills.