Implementation Specialist

About the Role We are looking for an Implementation Specialist to own end-to-end implementation of client incentive and commission schemes on our platform. This role sits at the intersection of technology, data, and client delivery — you will understand a client's data and incentive structures, scope and plan the engagement, configure schemes on the platform, run UAT, get sign-off, and transition clients into hypercare. You'll work closely with clients, and with internal Product and Engineering teams on integrations and requirements.

Key Responsibilities Scoping & Planning— Understand client incentive/commission structures (plans, payout rules, hierarchies, data sources) through requirement-gathering discussions.

• Create SOWs defining scope, timelines, deliverables, and assumptions.
• Define and own the project plan across the implementation lifecycle.

Data & Integrations— Understand client data (CRM, ERP, payroll, sales/transaction systems) and map it to platform requirements.

• Work with Tech and Product teams to define integration requirements and resolve data or system issues.
• Validate, cleanse, and reconcile data to ensure scheme calculations are accurate.

Scheme Configuration— Set up incentive and commission schemes on the platform based on client requirements — plan rules, tiers, payout logic, approval workflows.

• Follow best-practice configuration standards; flag platform gaps to Product where client needs exceed current capability.

UAT & Sign-off— Run client UAT: prepare test scenarios, validate scheme outputs against expected payouts, track and resolve issues.

• Drive client sign-off before go-live.

Hypercare & Handover— Own the hypercare period post go-live — monitor scheme runs, resolve early issues, ensure client confidence in the system.

• Transition client to steady-state support with clear documentation (solution design, data mapping, scheme configuration notes, runbooks).

Stakeholder Collaboration— Act as the primary implementation point of contact for the client through the project lifecycle.

• Translate technical/data concepts into clear, business-friendly communication for client stakeholders.
• Manage multiple client implementations in parallel.

• 3–7 years in SaaS implementation, solutions consulting, or technical client delivery roles.
• Experience with incentive compensation, sales commissions, or ICM platforms strongly preferred.
• Strong understanding of data structures, relational databases, and basic data modeling.
• Hands-on with SQL and data tools (Excel, Google Sheets, or BI tools).
• Experience writing SOWs and managing project plans for client implementations.
• Strong UAT and sign-off management experience.
• Prior experience with incentive compensation, ICM, or sales performance management platforms.
• Experience in loyalty, fintech, or commissions-heavy SaaS products.
• Background in consulting or client-facing delivery roles.