IT Support Intern

What you will do

• Desktop & L1 Support
  • Resolve L1 desktop and laptop issues raised by employees
  • Set up and configure new devices for onboarding

Networking

• Support troubleshooting of TCP/IP, DNS, DHCP, VLAN, and subnetting issues
• Assist in maintaining network configurations and documentation

Wi- -Fi & Access Points

• Help monitor and troubleshoot Aruba wireless access points
• Support connectivity issues across office locations

Hardware & Software Troubleshooting

• Diagnose and resolve hardware and software issues on employee devices
• Escalate unresolved issues to senior IT team members

Workplace Tools Administration

• Assist with basic administration of Microsoft 365 and Google Workspace
• Support user account and access management tasks

• Working knowledge of desktop and L1 IT support
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLAN, subnetting
• Familiarity with Aruba Wi-Fi and access points
• Hardware and software troubleshooting skills
• Basic administration experience with Microsoft 365 or Google Workspace