Project Manager

About This Role

We're looking for a Project Manager to lead enterprise-scale project delivery for Xoxoday's loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams.You'll operate as a senior individual contributor with a strong Project Manager mindset—owning planning, coordination, and delivery oversight rather than hands-on configuration. You'll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on-premise environments.

What You'll Do

Enterprise Project Ownership\n- Own end-to-end project management for enterprise loyalty programs from initiation through closure.

• Define project scope, plans, milestones, and dependencies across multiple teams.
• Ensure delivery commitments are met through disciplined execution and governance.

Stakeholder & Customer Management\n- Act as the primary project owner for enterprise customers during delivery.

• Drive structured communication with customer stakeholders, including regular status updates and alignment discussions.
• Manage risks, issues, and escalations to resolution while maintaining customer confidence.

Project Management & Delivery Governance\n- Establish and maintain project governance, reporting, and documentation standards.

• Track project health across timelines, scope, risks, and dependencies.
• Ensure adherence to agreed delivery processes and quality expectations.

Cross-Functional Coordination\n- Partner closely with Loyalife and Custom Storefront teams to align execution plans.

• Coordinate with internal product, engineering, and delivery teams across workstreams.
• Enable smooth handoffs and accountability across phases of delivery.

Continuous Improvement\n- Capture delivery learnings and contribute to improving project management practices.

• Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery.

• 3++ years of experience in project management roles, operating in a Project Manager or enterprise delivery context.
• Strong experience delivering loyalty platforms for enterprise customers.
• Proven track record managing large, multi-stakeholder enterprise programs.
• Experience managing software delivery projects across cloud and on-premise deployments.
• Ability to manage multiple projects and priorities in parallel.
• Strong communication skills with experience working with global clients.
• Experience in combination of technology service provider leading client projects
• Experience working with global enterprise customers across regions.
• Exposure to structured project management frameworks or governance models.