Sales Manager
Xoxoday (nReach)
Description
About This Role
We're looking for someone to own and grow our existing customer accounts in the Philippines. This role sits at the center of client relationships, product adoption, and account expansion, with a clear focus on long-term retention and growth.You'll act as the primary point of contact for key customers, working closely with internal teams to ensure clients see consistent value from our platform while identifying opportunities to expand our partnership.
What You'll Do
Account Ownership & Relationship ManagementOwn and manage a portfolio of key and strategic existing customer accounts.Build trusted, long-term relationships with client stakeholders across levels.Act as the primary escalation and coordination point for client needs. Customer Adoption & Value RealizationDrive product adoption by supporting clients through program planning and execution.Guide customers on best practices to maximize engagement with rewards and marketing initiatives.Monitor account usage and engagement to identify risks early. Growth & ExpansionIdentify upsell and cross-sell opportunities within existing accounts.Partner with sales leadership to progress and close expansion opportunities.Proactively manage renewals and overall account health. Cross-functional CollaborationCoordinate with centrally based Customer Success and Operations teams in India to resolve issues.Translate customer feedback into clear inputs for Product, Tech, and Customer Success teams.Ensure timely follow-through on client issues and requests. Account Hygiene & ReportingMaintain accurate account documentation and updates in CRM systems.Track performance, usage, and growth indicators for assigned accounts.
Eligibility Criteria
- Experience in account management, customer growth, or client-facing roles.
- Exposure to managing mid-market or enterprise customer accounts.
- Strong relationship-building and stakeholder management skills.
- Ability to work effectively with cross-functional and remote teams.
- Commercial mindset with the ability to spot and progress growth opportunities.
- Experience in SaaS or technology-led environments.
- Prior experience supporting customer engagement or rewards programs.
About Xoxoday (nReach)
Xoxoday (nReach) is an Indian SaaS company offering employee engagement, rewards, and loyalty platforms, empowering businesses with digital gifting and incentive solutions.