SME Sales Shift Lead (UK/AU) 10:30AM - 7:30PM | BLR

Key Responsibilities

• Team Leadership & Performance Management
• Sales Coaching & Quality
• Shift Operations & Work Management
• Process, Systems & Data Accuracy
• Communication & Collaboration
• Onboarding Calls

Key Skills & Experience

• 1 year of experience managing teams.
• Excellent sales acumen and a track record of meeting sales targets.
• Strong coaching skills with the ability to give clear, actionable feedback and motivate others.
• Excellent verbal and written English, with a clear, neutral tone suitable for global markets.
• Confident in objection handling and consultative selling, with the ability to role-model best practice on calls.
• Comfortable using CRM or ticketing tools (Zendesk experience strongly preferred), plus Calendly and similar tools.
• Highly organised, with strong attention to detail around data accuracy.
• Resilient, solutions-focused, and able to remain calm and supportive under pressure.
• Willingness to work within a 24-hour, shift-based model aligned to US/UK business hours

Working Hours & Availability

• Monday to Friday
• 24 hours a day coverage model (Rotational-But mostly UK/AU shift : 10:30AM IST - 7:30PM IST)
• Supporting US, Canada, UK, and global English-speaking markets

Perks and Benefits

• Flexible working policy with India office located in CBD Bangalore
• Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
• Personal annual L&D Budgets to spend on your development
• Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
• Fully stocked snacks in pantry, Monthly team lunches, Quarterly All-site Socials
• Being at the forefront of an industry with new and exciting problems to solve

Interview Process

1. Screening with Talent Partner
2. 1st Stage - Interview with Hiring Manager (30 mins)
3. 2nd Stage - Technical Task & Interview (60 mins)
4. 3rd Stage - Values interview (30 mins)