Collections Manager

•Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager

•Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved

•Timely submission of used receipts & ensuring payment application within the approved TAT.

•Receipt reconciliation to be done within the approved cut off date

•Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate

•Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated

•Communication on pickups for accounts where pickups have been generated

•Ensure vendor payouts are timely raised & commission is subsequently paid to vendors

•Agency to operate within the regulatory framework with 100% compliance of regulatory norms

•Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.

•Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.

•Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate

• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English