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Deputy Branch Manager
YES Bank
Coimbatore, Arantāngi, Hinganghāt
Full-Time
2-5 Years experience
Description
| Job Description: |
| The person will be responsible for smooth day to day operations of the branch related activities through active coordination and execution of the core tasks i.e. in-house bank management, clearing operations, cross selling of products across business verticals, Internal GL account reconciliation etc. Will function as a Back-up to the BSDL for non-financial operations & customer service related items Effectively represent the Bank to all retail banking & prospective customers while efficiently & effectively performing the Service & Sales Executive role as outlined by the Bank. |
| Job Responsibilities: |
| · To meet & exceed all service & process related parameters as laid down by the Bank. |
| · To meet & exceed customer expectations with superior customer service. |
| · To diligently follow guidelines/process notes issued by the bank in respect branch operations/teller function/clearing operations as the case may be. |
| · To be able to successfully probe and understand client needs & requirements in order to be able to effectively cross-sell NBD & 3rd party products of the bank, collection of candid feedback, providing referrals to business etc. |
| · Responsibility of AOD checking & keeping the Q & D Ratio of the branch within prescribed benchmarks |
| · Scrutinize Custodianship Management –Overall responsibility of management of Delegation / Conflict of Interest situations |
| · Cheque Referral Management – Involving the RMs for necessary confirmation & initiate necessary action |
| · Attend clients inside the branch, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction |
| · Escalate any issues/complaints to the business head in a timely manner; |
| · Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services; |
| · Participate / Engage in projects in the areas such as automation, process improvements, cycle time reduction, service delivery, transaction processing, cost reduction |
| · Guiding customers to the relevant transaction desk during high customer traffic scenarios during branch hours |
| · Motivate, coach & develop the lobby staff |
| · Manage transactions of bulk nature (cash & non-cash) to facilitate higher efficiency in customer service in specific situations for specific clients/vendors |
| · Responsible for effective Queue Management & diversion of transactions to ensure service level TATs are maintained |
| · Acquire complete knowledge of deliverable management / application forms so that specific clients may be guided up-front for correct action |
| · Play an active role in new products, processes, systems roll out. |
| · Ensure that there are Nil write –offs / P & L hits on account of operating errors. |
| · Ensure that processes laid down are followed in case of contingency. |
| · Support the BSDL in preparation of any audit related deliverables i.e. internal / external, ISO, Regulatory, Statutory, etc. Attend to any audit findings and resolve them immediately; |
| · Be aware of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards; |
| · Maintain personal discipline (timings, attendance, grooming standards etc) in the office; |
| · Act as an effective back up in the absence of peers handling other processes with in the same team. |
| Qualifications, Experience & Skills: |
| Qualifications: |
| · Graduate/ Post Graduate or CA or MBA from a recognized university. |
| · AMFI/NCFM/IRDA certifications will be added advantage |
| Experience: |
| · Up to 4 years of work experience with Min. 2-3 years experience as an authorizer & custodian in a high transacting branch (in CA centric markets) |
| · Should be an expert in GBO transaction handling, Transaction, Account Opening, Instruction & Deliverable Management processes and TAT management ; Efficient in Customer Service / Complaint Handling & managing ad-hoc situations |
| · Knowledge of a core banking systems will be an added advantage. |
| Essential Competencies |
| · Excellent communication skills in English & the local language. |
| · Must be friendly, creative, optimistic by nature & possess a positive attitude.(helps in building a bond with clients & managing under pressure) |
| · Should have general knowledge/awareness of financial services market. |
| · Well groomed with a overall pleasing personality |
| · Must be a quick with high levels of energy & self-motivation. |
| · Flair for sales & customer service |
| · Excellent Networking & interpersonal skills |
| · Must be very critical about 'quality' delivery of service & enthused about 'Sales thru Service'. |
| · Should be open to working flexi hours. |
| Other Skills |
| · Fully Conversant with MS Office |
| · Market knowledge of 'Basic Banking' |
| · Has basic functional knowledge of various financial products being sold in a bank. |
Eligibility Criteria
- Experience: 2+ years
- Seniority: Entry Level
- Education: Bachelor's degree required
- Languages: English
About YES Bank
Indian private sector bank