Personal Banker

Responsibilities 1. Account Opening & Maintenance:

 Run the processes for account opening, account maintenance & account

closure related formalities as per YBL process

 Handle customers' enquiries and instructions, whilst ensuring that the Bank's

delivery standards are met in achieving total customer satisfaction. e.g. timely

checking of account opening documentation, opening of Accounts etc.

 Ensure adherence to process & documentation standards

(e.g.,forms/checklists, welcome calling, approvals, etc.)

 Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.

where required

 Maintain strict vigilance on the quality of forms and documentation provided

 Ensure timely follow up with Sales RMs of all BUs for resolution of any

outstanding deferrals.

2. Transactions Related:

 Ensure proper scrutiny of all transactional documents submitted by the

customer vis-à-vis branch checklist to ensure all that all necessary documents are

submitted by the customer.

 Address all transaction related enquiries i.e. pre, during & post transaction

processing & escalations

 Ensure strong monitoring of all transactions

3. Service & Quality:

 Ensure that all people, process, data & systems in the branch are well attended

to deliver consistent & superior levels of service to all customers.

 Ensure that adequate records & data pertaining to customer queries and

complaints is maintained & analysed for achieving greater process efficiency

 Ensure daily / weekly monitoring & analyses of various data points & reports

that have bearing on Customer Service & process adherence.

 Play a pro-active role in new products, processes or systems roll out impacting

the clients

 Coordinate with relationship managers and meet / interact with key clients on

a periodic basis to stock take on service levels and customer satisfaction.

 Ensuring collection of CSS forms on periodic basis and sent to NOC.

 Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set

quality parameters conforming to the standards.

4. Audit & Compliance:

 Responsible to follow all process, policies as per guidelines & audit rating of

the branch

 Ensure comprehensive compliance with all internal, regulatory and statutory

requirements as relevant for various product and services from a branch

perspective

 Attend to any audit findings and resolve them immediately as applicable

5. Others:

 Maintain highest levels of discipline (punctuality, attendance, grooming

standards etc) in the office

 Ensure timely escalation of issues that is impacting business and possible

solutions to address the concerns to the BSDL.

 Manage Local Vendors /agency relationships to ensure smooth execution of

transaction

 Responsible for Branch upkeep & maintenance and control over the cost

 Must be thorough with banking processes, regulations & guidelines across

 retail products.

 Comply with bank policies and procedures to ensure safety and security of

bank's and customer's assets

Expected

Candidate

Age: Minimum 21 to Maximum 28 years

Profile

Education:

 Graduate, (Post Graduate preferred)

 AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an

added advantage

Past Experience:

 1-6 years of work experience in Banking or Financial Services

Other Aspects / Skills:-

 Should be very proficient with use of Banking Software Systems

 Should score at least 6 on 10 in proficiency with MS Excel and Communication

skills

 Overall Personality Must be Good & befitting the stature of the role

 Must be a person who has strong sense of personal accountability, takes

initiative & has tremendous positive energy/enthusiasm

 Ability to balance various priorities & accomplish multiple tasks in parallel

• Experience: 1+ year
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English