Personal Banker

Responsibilities 1. Account Opening & Maintenance:

✓ Run the processes for account opening, account maintenance & account

closure related formalities as per YBL process

✓ Handle customers' enquiries and instructions, whilst ensuring that the

Bank's delivery standards are met in achieving total customer satisfaction. e.g.

timely checking of account opening documentation, opening of Accounts etc.

✓ Ensure adherence to process & documentation standards

(e.g.,forms/checklists, welcome calling, approvals, etc.)

✓ Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.

where required

✓ Maintain strict vigilance on the quality of forms and documentation

provided

✓ Ensure timely follow up with Sales RMs of all BUs for resolution of any

outstanding deferrals.

2. Transactions Related:

✓ Ensure proper scrutiny of all transactional documents submitted by the

customer vis-à-vis branch checklist to ensure all that all necessary documents

are submitted by the customer.

✓ Address all transaction related enquiries i.e. pre, during & post transaction

processing & escalations

✓ Ensure strong monitoring of all transactions

3. Service & Quality:

✓ Ensure that all people, process, data & systems in the branch are well

attended to deliver consistent & superior levels of service to all customers.

✓ Ensure that adequate records & data pertaining to customer queries and

complaints is maintained & analysed for achieving greater process efficiency

✓ Ensure daily / weekly monitoring & analyses of various data points &

reports that have bearing on Customer Service & process adherence.

✓ Play a pro-active role in new products, processes or systems roll out

impacting the clients

✓ Coordinate with relationship managers and meet / interact with key clients

on a periodic basis to stock take on service levels and customer satisfaction.

✓ Ensuring collection of CSS forms on periodic basis and sent to NOC.

✓ Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed

set quality parameters conforming to the standards.

4. Audit & Compliance:

✓ Responsible to follow all process, policies as per guidelines & audit rating of

the branch

✓ Ensure comprehensive compliance with all internal, regulatory and

statutory requirements as relevant for various product and services from a

branch perspective

✓ Attend to any audit findings and resolve them immediately as applicable

5. Others:

✓ Maintain highest levels of discipline (punctuality, attendance, grooming

standards etc) in the office

✓ Ensure timely escalation of issues that is impacting business and possible

solutions to address the concerns to the BSDL.

✓ Manage Local Vendors /agency relationships to ensure smooth execution of

transaction

✓ Responsible for Branch upkeep & maintenance and control over the cost

✓ Must be thorough with banking processes, regulations & guidelines across

✓ retail products.

✓ Comply with bank policies and procedures to ensure safety and security of

bank's and customer's assets

Expected

Candidate

Age: Minimum 21 to Maximum 28 years

Profile

Education:

✓ Graduate, (Post Graduate preferred)

✓ AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an

added advantage

• Experience: 1+ year
• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English