Personal Banker

PositionPersonal Banker (PB) GradeSenior Officer/ Assistant Manager Business UnitBranch Banking Reporting toBranch Service Leader (BSDL) Responsibilities1. Account Opening & Maintenance:   Run the processes for account opening, account maintenance & account closure related formalities as per YBL process   Handle customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.   Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)   Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required   Maintain strict vigilance on the quality of forms and documentation provided   Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.   2. Transactions Related:   Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.    Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations   Ensure strong monitoring of all transactions   3. Service & Quality:   Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.   Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency   Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.   Play a pro-active role in new products, processes or systems roll out impacting the clients   Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.    Ensuring collection of CSS forms on periodic basis and sent to NOC.   Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance:   Responsible to follow all process, policies as per guidelines & audit rating of the branch   Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective   Attend to any audit findings and resolve them immediately as applicable   5. Others:   Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office   Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.   Manage Local Vendors /agency relationships to ensure smooth execution of transaction   Responsible for Branch upkeep & maintenance and control over the cost   Must be thorough with banking processes, regulations & guidelines across   retail products.   Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets Expected CandidateAge: Minimum  21 to Maximum 28 years Profile  Education:    Graduate, (Post Graduate preferred)    AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage  Past Experience:     1-6 years of work experience in Banking or Financial Services  Other Aspects / Skills:-    Should be very proficient with use of Banking Software Systems    Should score at least 6 on 10 in proficiency with MS Excel and Communication skills    Overall Personality Must be Good & befitting the stature of the role    Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm    Ability to balance various priorities & accomplish multiple tasks in parallel

• Experience: 1+ year
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English