Personal Banker

Responsibilities1. Account Opening & Maintenance:

ü  Run the processes for account opening, account maintenance & account closure related formalities as per YBL process

ü  Handle customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.

ü  Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

ü  Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required

ü  Maintain strict vigilance on the quality of forms and documentation provided

ü  Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

2. Transactions Related:

ü  Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.

ü  Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations

ü  Ensure strong monitoring of all transactions

3. Service & Quality:

ü  Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.

ü  Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency

ü  Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.

ü  Play a pro-active role in new products, processes or systems roll out impacting the clients

ü  Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.

ü  Ensuring collection of CSS forms on periodic basis and sent to NOC.

ü  Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.

4. Audit & Compliance:

ü  Responsible to follow all process, policies as per guidelines & audit rating of the branch

ü  Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective

ü  Attend to any audit findings and resolve them immediately as applicable

5. Others:

ü  Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office

ü  Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.

ü  Manage Local Vendors /agency relationships to ensure smooth execution of transaction

ü  Responsible for Branch upkeep & maintenance and control over the cost

ü  Must be thorough with banking processes, regulations & guidelines across

ü  retail products.

ü  Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

Expected CandidateAge: Minimum  21 to Maximum 28 years

Profile

Education:

ü  Graduate, (Post Graduate preferred)

ü  AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

Past Experience:

ü   1-6 years of work experience in Banking or Financial Services

Other Aspects / Skills:-

ü  Should be very proficient with use of Banking Software Systems

ü  Should score at least 6 on 10 in proficiency with MS Excel and Communication skills

ü  Overall Personality Must be Good & befitting the stature of the role

ü  Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm

ü  Ability to balance various priorities & accomplish multiple tasks in parallel

• Experience: 1+ year
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English