Relationship Manager

SECTION I: BASIC INFORMATION Job Title Relationship Manager Functional Title RM Yes Premia Grade Assistant Manager / Deputy  Manager Management Band Junior Management Business Unit Retail Banking Division Retail Banking Department Relationship Management Yes  Premia Location Pan India Reporting to Branch Manager No. of Direct Reports Not Applicable SECTION II: ROLE SUMMARY The role holder is responsible for deepening existing client relationships or acquiring those that are new to bank. The  incumbent must act as a one point of contact for managed clients and leverage opportunities to increase overall wallet share  in accordance with the financial needs of the customer. SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Core  Responsibilities Relationship Management : ▪ Manages the banking and investments relationship and is responsible for overall growth of Liabilities  & Investment business from branch/retail customers ▪ Develops, manages, and expands customer relationships by providing service level which exceeds  client expectations of most important customer segment ▪ Identifies current and potential relationship with additional revenue potential and grow business  volumes for larger share of customer wallet Generating Incremental Business ▪ Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc ▪ Proactively sells the full range of consumer and commercial product to current and potential  Relationships ▪ Deepens existing relationships or acquires new customers to Increase CASA balance in allocated  portfolio ▪ Drives higher product and channel penetration to deepen mapped relationships and to increase  customer relationship value with the bank Customer Engagement: ▪ Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the  desired relationship values ▪ Face to the client and First person Responsible for service and sales satisfaction of mapped clients Investments ▪ Analyses financial needs of the customers and offer appropriate product with utmost transparency ▪ Drives revenue business to generate fee income through products like mutual funds, investments and  insurance Audit & Compliance ▪ Adheres to the Bank's policy on acquisition/BSA/KYC etc as well as compliance requirements of  regulatory authorities (RBI/SEBI/AMFI/IRDA, etc) SelfManagement  Responsibilities  ▪ Defines performance goals at the start of the year in discussion with the reporting manager and  ensures that the goals are monitored and achieved during the course of the year.  ▪ Takes ownership of his/her own learning agenda by identifying development needs in consultation  with the reporting manager and working towards bridging the gaps through various means which  go beyond just training. ▪ Understands the competencies relevant to his/her role, and works towards displaying as well as  developing these effectively. ▪ Keeps abreast of relevant professional/industry developments, new techniques and current issues  through continued education and professional networks. Risk and  Internal Control  Responsibilities ▪ Follows risk policy and processes to mitigate the operational, regulatory, financial, informational,  reputational and audit risks as instructed by the departmental manager. ▪ Executes the established internal control systems and compiles relevant information for departmental  audits, as necessary. SECTION IV: KEY INTERACTIONS Key Internal  Interactions Purpose of Interaction Channel Partners ▪ Coordinate with product and programs teams to drive channel activities and initiatives Other Unit RM's ▪ Connect with Business Banking RM's, ADM, RBDL, PSM to maximize leads and generate cross sell  opportunities ▪ Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates ▪ Solicit support as required to close key job deliverables Key External  Interactions Purpose of Interaction Prospective YBL  Customers ▪ Present the organization in a professional and positive manner to generate interest and capture  mindshare Existing YBL  Cusotmers ▪ Seek to engage and identify opportunities to increase the overall wallet share SECTION V: KNOWLEDGE & EXPERIENCE KNOWLEDGE Minimum  Qualifications ▪ Bachelor's degree  ▪ Master's degree is preferred Professional  Certifications ▪ AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added  advantage. Language Skills ▪ Written and spoken English is essential EXPERIENCE Years of  Experience ▪ A minimum of 2 years of relevant experience with at least 1 year in a similar role Nature of  Experience ▪ Prior experience in BFSI Sector

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree preferred
• Languages: English