Relationship Manager Yes Premia

Core

Responsibilities

Relationship Management :

 Manages the banking and investments relationship and is responsible for overall growth of Liabilities

& Investment business from branch/retail customers

 Develops, manages, and expands customer relationships by providing service level which exceeds

client expectations of most important customer segment

 Identifies current and potential relationship with additional revenue potential and grow business

volumes for larger share of customer wallet

Generating Incremental Business

 Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc

 Proactively sells the full range of consumer and commercial product to current and potential

Relationships

 Deepens existing relationships or acquires new customers to Increase CASA balance in allocated

portfolio

 Drives higher product and channel penetration to deepen mapped relationships and to increase

customer relationship value with the bank

Customer Engagement:

 Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the

desired relationship values

 Face to the client and First person Responsible for service and sales satisfaction of mapped clients

Investments

 Analyses financial needs of the customers and offer appropriate product with utmost transparency

 Drives revenue business to generate fee income through products like mutual funds, investments and

insurance

Audit & Compliance

 Adheres to the Bank's policy on acquisition/BSA/KYC etc as well as compliance requirements of

regulatory authorities (RBI/SEBI/AMFI/IRDA, etc)

SelfManagement

Responsibilities

 Defines performance goals at the start of the year in discussion with the reporting manager and

ensures that the goals are monitored and achieved during the course of the year.

 Takes ownership of his/her own learning agenda by identifying development needs in consultation

with the reporting manager and working towards bridging the gaps through various means which

go beyond just training.

 Understands the competencies relevant to his/her role, and works towards displaying as well as

developing these effectively.

 Keeps abreast of relevant professional/industry developments, new techniques and current issues

through continued education and professional networks.

Risk and

Internal Control

Responsibilities

 Follows risk policy and processes to mitigate the operational, regulatory, financial, informational,

reputational and audit risks as instructed by the departmental manager.

 Executes the established internal control systems and compiles relevant information for departmental

audits, as necessary.

SECTION IV: KEY INTERACTIONS

Key Internal

Interactions Purpose of Interaction

Channel Partners  Coordinate with product and programs teams to drive channel activities and initiatives

Other Unit RM's  Connect with Business Banking RM's, ADM, RBDL, PSM to maximize leads and generate cross sell

opportunities

 Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates

 Solicit support as required to close key job deliverables

Key External

Interactions Purpose of Interaction

Prospective YBL

Customers

 Present the organization in a professional and positive manner to generate interest and capture

mindshare

Existing YBL

Cusotmers  Seek to engage and identify opportunities to increase the overall wallet share

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum

Qualifications

 Bachelor's degree

 Master's degree is preferred

Professional

Certifications

 AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added

advantage.

Language Skills  Written and spoken English is essential

EXPERIENCE

Years of

Experience  A minimum of 2 years of relevant experience with at least 1 year in a similar role

Nature of

Experience  Prior experience in BFSI Secto

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree preferred
• Languages: English