Relationship Manager Yes Premia

Core ResponsibilitiesRelationship Management :

Manages the banking and investments relationship and is responsible for overall growth of Liabilities & Investment business from branch/retail customers

Develops, manages, and expands customer relationships by providing service level which exceeds client expectations of most important customer segment

Identifies current and potential relationship with additional revenue potential and grow business volumes for larger share of customer wallet

Generating Incremental Business

Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc

Proactively sells the full range of consumer and commercial product to current and potential Relationships

Deepens existing relationships or acquires new customers to Increase CASA balance in allocated portfolio

Drives higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bank

Customer Engagement:

Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values

Face to the client and First person Responsible for service and sales satisfaction of mapped clients

Investments

Analyses financial needs of the customers and offer appropriate product with utmost transparency

Drives revenue business to generate fee income through products like mutual funds, investments and insurance

Audit & Compliance

Adheres to the Bank's policy on acquisition/BSA/KYC etc as well as compliance requirements of regulatory authorities (RBI/SEBI/AMFI/IRDA, etc)

Self-Management Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.

Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.

Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.

Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Risk and Internal Control ResponsibilitiesFollows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.

Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION IV: KEY INTERACTIONS

Key Internal InteractionsPurpose of Interaction

Channel PartnersCoordinate with product and programs teams to drive channel activities and initiatives

Other Unit RM's Connect with Business Banking RM's, ADM, RBDL, PSM to maximize leads and generate cross sell opportunities

Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates

Solicit support as required to close key job deliverables

Key External InteractionsPurpose of Interaction

Prospective YBL CustomersPresent the organization in a professional and positive manner to generate interest and capture mindshare

Existing YBL CusotmersSeek to engage and identify opportunities to increase the overall wallet share

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum QualificationsBachelor's degree

Master's degree is preferred

Professional CertificationsAMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage.

Language SkillsWritten and spoken English is essential

EXPERIENCE

Years of ExperienceA minimum of 2 years of relevant experience with at least 1 year in a similar role

Nature of

ExperiencePrior experience in BFSI Sector

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree preferred
• Languages: English