Assistant Manager - CBI - Field

Graduation Mandatory!

Field Collections Experience Mandatory!

Key Responsibilities

• To Manage In-house Team Leaders, followed by vendor management at location level.
• Control portfolio in terms of Physical collections & CRR indicators in External domain.
• Reports Management which will support in tracking field team performance.
• Departmental liaising to improve team performance.
• Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services
• Must be good in planning, Operational challenges & problem solving.
• Analyse team performance and provide corrective action for improvement.
• Ensure proper quality controls on the set process
• Customer escalation and complaints management in coordination with other departments.
• Training and development for team Motivation.

Requirements

• Graduation Mandatory.
• Candidate should have field team handling experience(TLs/Agents)
• Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation.
• Should be able to coordinate with other department efficiently to resolve queries.